FAQ

Spot prices for gold and silver are like shares, they move by the second live during trading hours, each product is derived from the spot price hence the movement of the product pricing.

No. Once you confirm your internet order it is a legal and binding contract. Any cancellations have an admin fee of $150.00 plus any market loss accured on your total order.

Bank: NAB

Account Name: Bullion Money Australia Pty Ltd

BSB No: 082 330

Account Number: 957 782 782

Yes. Only clients who old accounts are able to place orders online and via the phone. You dont need an account to buy in-store when purchasing up to $5000.00. Creating an account is Free, simple and quick. You can do this online in 1 minute.

Australian clients ordering more than $5000.00 at one time need to provide 100 points of ID before the order is shipped. You can submit your identification via email or post. Our staff will contact you when ID is required for your order. We do not report or provide individual information to any Government department unless the transaction is deemed suspicious. For more information pleace visit the AUSTRAC website or contact AUSTRAC on 1300 021 037

If you are not paying immediately with a credit card or PayPal, you must iniate a bank transfer within 24 hours or make payment at our office within 2 business days. We understand some banks may take 2 business days to forward funds into our account.

You will receive an update through your email and you can check the status of your order through your Dashboard. Your orders will move from awaiting payment, to awaiting shipment or collection when your order is paid in full. If you have made payment and 4 business days have passed you can contact us to verify if the funds have been received.

Yes. We use FEDEX to ship international parcels due to the security, privacy and effeciency they provide. Please check with your local authority for rules, regulation and any taxes of importing bullion.

This varies on the order value, metal mix, weight and destination. You can calculate shipping using our online cart. Simply add the products and the right QTY in your cart and click estimate shipping.

No. For your peace of mind we include full insurance cover in our shipping charge. No additional cost is incurred by our clients to have their metal delivered to them!

Bank: NAB

Account Name: Bullion Money Australia Pty Ltd

BSB No: 082 330

Account Number: 957 782 782

Yes. Only clients who old accounts are able to place orders online and via the phone. You dont need an account to buy in-store when purchasing up to $5000.00. Creating an account is Free, simple and quick. You can do this online in 1 minute.

Australian clients ordering more than $5000.00 at one time need to provide 100 points of ID before the order is shipped. You can submit your identification via email or post. Our staff will contact you when ID is required for your order. We do not report or provide individual information to any Government department unless the transaction is deemed suspicious. For more information pleace visit the AUSTRAC website or contact AUSTRAC on 1300 021 037

If you are not paying immediately with a credit card or PayPal, you must iniate a bank transfer within 24 hours or make payment at our office within 2 business days. We understand some banks may take 2 business days to forward funds into our account.

You will receive an update through your email and you can check the status of your order through your Dashboard. Your orders will move from awaiting payment, to awaiting shipment or collection when your order is paid in full. If you have made payment and 4 business days have passed you can contact us to verify if the funds have been received.

Place items in your cart and follow the checkout procedure. You can buy online 24 hours x 7 days a week or place phone orders during our business hours - 10am to 4pm EST

Yes, the price is locked as soon as you confirm order at checkout and receive an order number. You will receive an email to confirm your order with details of items purchased and payment instructions.

We are Australia’s leading bullion dealer with a proven track record. We work closely with the Perth Mint and are their worldwide primary distributor alongside approved PAMP distributor and suppliers of the US Mint, Canadian Mint, Austrian Mint products.

Spot prices for gold and silver are like shares, they move by the second live during trading hours, each product is derived from the spot price hence the movement of the product pricing.

Yes, via paypal. A 3%surcharge applies for all credit card and PayPal transactions.

Bank transfer / Wire transfer, EFTPOS or Cash in our store located in Parramatta.

Account name: Bullion Money Australia Pty Ltd

BSB number: 082 330
Account Number: 957 782 782
Bank: NAB

Additional Information for International Customers
Account number: 082 330 957 782 782

Bank Address: 28 George St, Parramatta NSW 2150

Beneficiary Address: Level 1, 9 Phillip Street, Parramatta NSW 2150

Beneficiary Contact: +61 2 8677 1183

You must intitiate the transfer within 24 hours from order.

Yes. All we ask is that you initiate the transfer within 24 hours.

No. Personaland bank cheques take 5-7 days to clear. We will not hold your price or stock for this time. Please make transfers in cash or electronically to lock your price and reserve your stock.

Unless you have specifically pre-arranged with us, we will not accept part payments.

Your will receive an 'order status update' email confirming your payment has been received and items are ‘awaiting shipment’. You can check this by loggin into your account at. http://bullionmoney.com.au/customer/account/login/

Our accounts receivable team do bank reconciliations prior to 10.00am each day. An order status update with payment confirmation will typically be sent prior to 11.00am each usiness day. Sometimes new transfers take 2-3 business days for payment to clear.

Pleasecheck the following:-

· Has our email been sent to your junk or SPAM email folder?
· Did you include the order number on the payment description?
· Has the money been deducted from your bank account?
· Did you make payment for the full amount?

Yes. Like other financial institutions we are required by law to “know our customer” through third party ID verification.

Orders shipping within Australia with a value over $5000 or at our discretion.

No.

No. You can place an order before sending ID. Our staff will contact you if/when ID is required.

No.

100 Points ID. (Passport + Licence) or (Licence + another card + utility bill)

Please send via email or via post.

It remains securely in our files as required by law.

We do not provide any individual information to AUSTRAC or any government department unless the transaction is deemed suspicious.

Your order will be cancelled and you will incur fees and charges.

You can visit the AUSTRAC website or contact AUSTRAC on 1300 021037 or help_desk@austrac.gov.au .

Yes. We use FEDEX only to ship international shipments. Please check with your local authority for importing of bullion rules and regulations/taxes.

This varies on the order value, metal mix, weight and destination. You can calculate shipping using our cart. Simply add the products and the right QTY in your cart and click estimate shipping.

You have an option to take out insurance at checkout. Insurance is 0.6% of metal value. ($6 per $1000)

Yes. We Discretely ship bullion to your nominated address. All local Australian packages are discretely marked.

Your will receive an 'order status update' email confirming your order has been shipped your order status will change to ‘Shipped’ and you will receive a tracking number for your package. Please regularly check the tracking number to keep track of your parcel.

No. The courier will leave a card with instructions on re-delivery or collection at your local Post Office. Each delivery requires signature.

International Shipments via FEDEX can be collected at depot or re-attempt of delivery made. Please keep an eye out on the tracking number.

Yes as long as you have notified us of this person prior to shipment of the order. Please note allowing a third party to sign for your delivery may void insurance unless validated by us in advance.

Yes, Please indicate by clicking the pickup option on check out. Please call us to ensure your items are ready for pickup prior to coming in.

YES in Australia ONLY. All PO Box deliveries are insured.

We send you an email with a link that enables you to track your order on the internet in real time.

Most orders are dispatched within 3 days of cleared funds. This may vary depending on market conditions. You will receive email communications that provide an ETA for your order.

Let us know your requirements and a customer service representative will contact you directly.

Yes

Yes

Yes

Guaranteed buy back of gold and silver. Best buy back prices for gold and silver. Easiest buy back process. Fastest payment for your gold and silver..

The buyback price is based on live spot prices. Spreads can vary due to market conditions, supply, demand and inventory. We will offer you a buyback quote for which you have 20 minutes to accept.

The easiest way to sell your bullion is by calling us directly or coming into our office and speaking with our qualified staff.

imply agree a lock in price over the phone

Send the goods to our office (we can arrange delivery for high value items)

We will inspect the goods purity and condition

Transfer the funds to your nominated account within 3 business days.

Yes. All purchases are backed by a pool of physical bullion in our vaults

Minium purchases of gold is 1oz and minimum purchase of silver is 1kg. There is no maximum limit.

No. You can sellback or take physical anytime or wish to keep as long as you like.

Yes, you will be issued an invoice for your purchase when funds have cleared into our bank account. We will also email you a Statement summary of your holding at each financial year end. You can also request for a summary statement anytime.

Simply call our office during trading hours and we can lock the deal based on our live price quoted in our Unallocated bullion page here.

We will wire transfer the funds within 72 hours of locking the sell deal. You can opt to take the money in a cheque.

Simply call our office or email us your request and advise how you would like the bullion. Your option for bar delivery are below (baring charges vary depending on size of bars);

Gold - 1kg, 500g, 10oz, 250g, 100g, 50g, 1oz 99.99% fine gold bars. (PAMP or Perth Mint)
Silver - 1kg 99.9% fine silver bars (PAMP or Perth Mint)

The bars will be sent via the appopirate delivery method withing 7 working days.